IMPORTANT INFORMATION
Booking Terms and Conditions:
The present booking is regulated by the Booking Terms and Conditions. Passengers acknowledge that they have received a copy, read and accepted the Booking Terms and Conditions before confirming their booking. A copy of the Standard Booking Terms and Conditions is also available on our website www.cruisepersia.com. Changes and cancellations are subject to penalties according to the Booking Terms and Conditions.
Personal Data and required documents / visas:
In accordance to EC directive 98/41/CE of 18.06.1998 the company has to collect passenger's personal data in order to make easier the research and rescue operations in case of accident. For your convenience, simply visit us online on our website and go to the Already Booked area, then click onto web check-in and fill in the form online. All passengers (Adults and Children) are responsible for bringing all required documents for boarding the vessel in the country in which they embark. Passengers must be in possession of a valid passport and any visas or immunizations required for the cruise itinerary. Please check our website for the latest updated information.
Tickets:
Tickets will be issued at least 30 days before departure, provided that all passengers data have been communicated and payment has been received.
Cabin number:
MSC Cruises have the right to change cabin number till the departure date within the same category booked or to a higher category. Guarantee cabins will be assigned up until four days before departure. Please be informed that quadruple guaranteed cabins could be covered with real cabin quite near to each other.
Special needs/Persons with reduced mobility:
This trip is suitable for persons with reduced mobility. MSC Cruises should be informed of all special needs including travelers with reduced mobility via the Special Needs Form, which is available online on our website and at all accredited travel agencies and our Contact Center. In addition to the Form, a medical certificate confirming that the passenger is fit to go on cruise may be requested. The passenger, also on behalf of all the other travel companions indicated into this travel document, hereby acknowledges to have read, understood and agreed with the above terms of the package travel contract.
Insurance policy:
MSC Cruises recommends that every passenger takes out an adequate insurance policy. We invite You to contact your travel agent or to simply visit our website www.cruisepersia.com for further details.
A COVID-19 Insurance covering cancellation of the Holiday Package due to COVID-19 infection, transport and expenses, quarantine, medical assistance, or hospitalization is required with your cruise ticket. The MSC COVID Protection Plan includes an insurance policy for COVID-19.
Hotel Service Charge:
During your cruise you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard. The hotel service charge is mandatory and integrated part of the total price. The Hotel Service charge does not apply to children under 2 years of age old at the time of the cruise departure date.
For further detailed info on service charge please consult our website: www.cruisepersia.com
Complaints:
Passengers that has any complaints during the cruise should address this directly to the staff onboard. If your luggage is damaged during the handling of the embarkation/disembarkation this must be reported to the staff so you will receive the necessary damaged luggage rapport.
Pre-paid items:
You can add excursions, spa, drink package etc. on our website via My Personal Area.
Final invoice onboard:
On the last night of the cruise you will get a specified invoice to the cabin so you can check the amounts. If something is not correct please contact the reception onboard.
Lost items:
MSC Cruises do not have any responsibility for lost items in the cabins or on the ship.
Activities and excursions:
Excursions or activities may require a minimum amount of participants to operate, specific information can be found in the description and notes section of the individual tours.
Additional information:
- On our website you can read more about your cruise, FAQ, and information about what to think about before and during the cruise.
- When planning your returns individually, please consider that disembarkation might take up to 2-3h due to operational needs.
- This booking confirmation, together with the Booking Terms and Conditions, forms the package travel contract concluded between the Company and the Passenger relating to the holiday package in compliance with the European Directive 2015/2302 on package travel and linked travel arrangements.
- We reserve the right to make changes as necessary such as changes of information and terms & conditions and also for printing errors.
Cancellation By Passenger
Cancellation of the Booking must be requested in writing (registered letter, email or fax) to the Company or via the Passenger’s Sales Agent. All tickets issued and the confirmation invoice must be returned together after the notice of cancellation.
Save what set forth, to cover the estimated loss incurred by cancellation, the Company will levy cancellation charges in accordance with the following scale:
| CRUISE < 15 NTS | CRUISE > 15 NTS |
|---|---|
| 60 day or longer: USD 50 handling fee per person* | 90 days or longer: USD 50 handling fee per person* |
| 59 - 30 days: 25% | 89 - 60 days: 25% |
| 29 - 22 days: 40% | 59 - 52 days: 40% |
| 21 - 15 days: 60% | 51 - 35 days: 60% |
| 14 days - 6 days: 80% | 34 - 15 days: 80% |
| 5 day till 0 **: 100% | 14 days till 0: 100% |
* or loss of deposit whichever is greater.
** “no-show” upon departure and Holiday Package breaking shall be dealt as a cancellation made on the day of departure.
WORLD CRUISE 2024
- 60 days or longer: 15% of holiday package*
- 59-10 days prior departure: 75% of holiday package
- 9-0 days prior departure: 100% of holiday package
WORLD CRUISE 2025
- 90 days or longer: 15% of holiday package*
- 59-10 days prior departure: 75% of holiday package
- 9-0 days prior departure: 100% of holiday package
* or loss of deposit whichever is greater.
YACHT CLUB (for all cruises)
- 120 days or longer: 100 Euro
- 119-90 days prior to departure: 25% of holiday package
- 89-60 days prior to departure: 40% of holiday package
- 59-30 days prior to departure: 60% of holiday package
- 29-15 days prior to departure: 80% of holiday package
- 14-0 days prior to departure: 100% of holiday package
In case a cabin remains for single use after the cancellation of a Passenger, the Passenger occupying the cabin for single use will be asked to pay a single surcharge charged by the Company for any single cabin Booking. Alternatively, should the remaining single passenger opt to cancel the Booking, the latter will pay the cancellation charges in accordance with clause 13.2 in addition to the insurance premium.
It may be possible for the Passenger to claim these cancellation charges from his/her travel insurance provider, subject to any applicable deductibles. It is the Passenger’s responsibility to make such a claim under the terms of his/her insurance policy.
The Passenger may request the cancellation of a Combined Tour, but such a cancellation shall always apply to the whole Holiday Package. All the relevant time limits run from the scheduled date of departure of the first Cruise of the Combined Tour.
The Passenger will not be liable to pay the fees mentioned in clause 13.2 and 13.3 above if the cancellation is due to Unavoidable and Extraordinary Circumstances occurring at the place ofdestination or its immediate vicinity and significantly affecting the performance of the package, or which significantly affect the carriage of passengers to the destination.